Contact us

After-hours/ emergency contact phone number for Cemeteries, Roading, Sewerage, Stormwater, Water, Refuse, Council Property.

• Westport: 03 788 9119
• Reefton: 0800 807 239

Debtor/Account receivables – [email protected]

Creditor/Accounts payable – [email protected]

Please send your invoice with your purchase order number to [email protected].

For alcohol licensing, permits and food licensing please send your questions to [email protected]

If you have a question relating to your building consent or any other enquiries, please email [email protected], including a detailed description of what you would like to discuss.

You can make a 10-minute appointment to see a Building Inspector by emailing [email protected] or make a phone booking through our Customer Service team. When you book your appointment, please include your email address, phone number and a detailed message so we can respond efficiently.  

Due to increased workload/staff resources an inspector will endeavour to respond to all enquiries within 10 working days.

However, if your submission pertains to a complaint, please note that it will be addressed within 28 working days.

To find out whether you need to apply for resource consent or for any other planning enquiry, please contact Council’s Duty Planner either by emailing [email protected], or by phone (03) 788 9603 between the hours of 10am to 12pm – 2 pm to 3pm Monday, Tuesday, Thursday and Friday to discuss your proposed activity.

You will also find the rules and controls relating to specific activities by referring to the relevant section of the District Plan.

Please send your funding applications and reports to [email protected]

Please send all media enquiries to [email protected].Council staff will endeavor to respond in a timely and effective way.

Please note this does not cover requests for information under the Local Government Official Information and Meetings Act 1987 (LGOIMA) or questions to elected representatives.

For LGOIMA request please use our online form.

24 Hours Noise Control Services
Phone: 03 788 9115

24 Hour Animal Control Services
Phone: 03 788 9111

If you have an enquiry for issues related to state highways please contact Waka Kotahi's customer service team directly. The team will make sure your enquiry is properly recorded and passed on. 

Waka Kotahi Customer Service Team
Online: State Highway issue or feedback
Phone: 0800 4 Highways (0800 44 44 49) (operating 24 hours a day, seven days a week)